MES AOS Consultant – Broughton, UK

On behalf of one of our customers we are looking for a Freelance MES AOS consultant.

Title: MES AOS Consultant
Location: Broughton, UK
Job type: Freelance
Duration: 12 month – start: ASAP

Prerequisites / Must have:
– Manufacturing Domain and Shopfloor experience
– Support Experience in MES Preferable
– Must have a valid Driving License

Roles:
– Resolve End-User Incident (Support, assist, Incident resolution train end-users, apply workaround)
– Record Incident into Remedy (all Incidents recorded)
– Escalate and perform root cause analysis in case of Blocking Incident open
– Maintain Knowledge Database
– Follow Blocking Incident resolution
– Assist to Crisis Meeting
– Perform end-user, Key-User feedback on Incident resolution (Root-Cause, Delivery Planning for CR)
– Identify / realise improvements
– All Incident related to Shop floor Application SAP MES / Hardware / Infrastructure,§ Interface for application MES, etc.)

Responsibilities:
– Record/Escalate Blocking INCIDENTS
– Ensure Blocking INCIDENT Resolution process (SLA)
– Support End-Users (apply workaround on Blocking Incident, support cutover activities, How Do I, …)
– Ensure Incident resolution completeness with end-users,
– Record Closed Incident into Remedy
– Contribute to Knowledge Management database
– Assist to Crisis Meeting on the Plant / FAL incident
– Provide information on Change Request
– Inform Key-Users on MES AOS project planning (Patch installation campaign, Release management)

Contact:
Company: Solution IT ApS
Contact: Tove Stenaae
Phone: +45 2211 6519
E-Mail: ts@solutionit.dk

Opdateret 9/9 2018